keep update antivirus time to time and scan pc weekly with updated definition to be protected.
you are fully responsible to keep full backup of website ,databases,email etc each n everything and take it time to time depends on volume of work and save backup offline on 3 places for safe side.
Backup is very important and strongly recommended.
Incase your website site takes unnecessary load on server or perform unnatural due to any technical ,scripting or developer fault or if,not suitable for shared server environment due to heavy traffic load and creates severe problem on server then to protect server and other accounts we will suspend the account to save server and other hosted accounts on server and you will have to buy VPS to shift your account there and will have to pay its fee accordingly to run it smoothly in deserved environment.
We donot support for your local network issue,local ISP issue or your pc / device issues or software issues.We donot provide on site support.
Support timings are Mon to Sat from 10 am to 5 pm
( except public holidays,strikes,city bad situation,un availabity of staff etc) on phone and email.